Frequently Asked Questions

A penny auction website allows bidders to bid on items they want, just like any other auction site. These items can range from the latest smart phones to fashion, events, electronics and even gift cards to your favourite stores. However, unlike other sites, the bids will increase by a specified amount at a time until the timer for the auction runs out. Bidders must register with the site and purchase bidding credit before they can participate in an auction, and placing each bid will cost the bidder pre determined amount depending on the product e.g. the bidding increment for laptop would be different to airtime or groceries.

The auction begins when the site places merchandise up for auction. A timed countdown then begins to tick down, indicating how long the auction would normally last which is usually a short amount of time and varies between 10,15 or 20 secs depending on the particular auction. Time is added whenever a user places a bid and the clock restarts If the bidding stops long enough for the countdown timer to reach zero, the last bidder (i.e., the one who made the highest bid) wins the item.

Each bid raises the price by pre-specified amount (e.g. R0.01)
The auction count down clock restarts every time someone bids.
If no new bids are placed before the clock runs out, the last bidder wins.
Before you can take part in an auction you need to buy bids. This small fee makes the massive 95% off savings possible!
The winning bidder proceeds to pay the final price, shipping and handling fees
Item is shipped to winner.
It is that simple!

The Autobid feature will automatically place bids for you. The bidder can utilise this feature by going to the product page and making the Autobid feature active.

After activating the “Autobid” feature, input the value you would like to “Bid from” and “Bid to” and the maximum amount of Bids you wish to place in the corresponding fields. The bids you devote to the autobidder is deducted from you regular bid credit balance, and thus cost the same as manual bids, but with the convenience of not having to keep a close eye on your auction.

Standard auction hours are between 4pm to 12 midnight.
Check the “Auction Information” by clicking the auction’s picture for more details.

Package Amount (ZAR) Number of Credits Unit Cost ( ZAR)
xx - Small 30 15 2
X- Small 50 27 1.851851852
Medium 100 65 1.538461538
Large 200 140 1.428571429
X-Large 300 230 1.304347826
XX-Large 450 350 1.285714286
Super 600 500 1.2

You will get an email notification after you have won the auction with a link to your won items. Clicking on that link will take you to "My Won Auctions" in your dashboard.

Yes all products on auction are brand new in their original factory packaging.

How far in advance should i register for an Auction?
Usually you can start bidding in an auction as soon as the auction starts at the scheduled time on You also have the option of setting a reminder on upcoming bids.

Congratulations on winning your auction on MOAB.
The first step is to pay for the auction's ending price. You may do this by clicking "Proceed to Checkout" or the link in the email sent to you after winning an auction. Have your shipping and payment information ready, because you'll enter it during the checkout process. We'll send you an email confirming your purchase, and another one each time your item's shipping status is updated.
You must pay for your auction win within 3 days of the auction ending. If you don't pay for your auction within this time frame, we'll assume you no longer want the item. Please contact Customer Support by submitting a help request if you have any questions.

You can set a reminder by selecting the checkbox for upcoming Auction. You will then get an email reminding you 30 mins before the auction starts.

Each auction ends when the timer reaches zero and nobody else places a bid, the highest bidder wins the product. So what do I do if I win? Simply pay the auction price and shipping costs and the product is all your

You can set a reminder by selecting the checkbox for upcoming Auction. You will then get an email reminding you 60 mins before the auction starts.

Credit & cheque cards We process local and international credit cards and cheque cards, with a variety of fraud protection mechanisms in place to protect buyers.
Instant EFT
Instant EFT will enable you to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information.
ATM debit cards (via PayD)
PayD allows MOAB users to make payment with their debit cards. Buyers enter their debit card and mobile phone number and then authenticate the transaction on their phone. The system works with devices on the Vodacom or MTN network and with debit cards issued by Absa, Nedbank and Standard Bank
PayPal is the safe, and easy way for you to pay online. The service allows you to pay through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.

After registering, you can click "Buy Bids" in the top menu. A bid comes in Bid Packages, simply select the Bid Package that is right for you and follow the on-screen instructions to finalise your purchase. accepts Visa, MasterCard, EFT and PayPal.

There are two options when it comes to bidding. The first is to simply click the 'Bid' button. Assuming there is no technical malfunction, your bid will be recorded and your username will be shown as the highest bidder. To maintain the highest bid, you will need to keep clicking the ‘Bid’ button whenever another user outbids you.
The second option is to use the Autobid feature. Autobid feature enables you to participate in an auction while you are away from the computer. Autobid will enter bids for you based on limits that you set— how many bids you are willing to spend and when to start placing them. servers order the bids based on the exact time they were clicked. There may have been other users who placed a bid immediately after you.

On the Auctions page once you have logged in, select User Dashboard under My Account tab. On this page, under “User Panel” and “My Auctions” tab you will be able to view the auctions you have participated in.

We do not store your credit/debit card details.

On the Auctions page once you have logged in, select User Dashboard under My Account tab. On this page, under “User Panel” and “My Auctions” tab you will be able to view the auctions you have participated in.

You can change your password by going to User Dashboard from the Auction Page and selecting “My Info" under User Panel. Edit your password by entering the old and new passwords in the “Change my Password” section or by clicking here

Select "Forgot Password" in the login area on the home page. Clicking on Forgot Password will automatically send an email with a link to reset your password to you.

On the Auctions page once you have logged in, select User Dashboard under My Account tab. On this page, under “User Panel” and “My info” tab you will be able to edit all email preferences. You can also do this by clicking here.

On the Auctions page once you have logged in, select User Dashboard under My Account tab. On this page, under “User Panel” and “My info” tab you will be able to edit your address. You can also do this by clicking here.

On the Auctions page once you have logged in, select User Dashboard under My Account tab. On this page, under “User Panel” and on “My Purchases” tab you will be able to view your have bid credit history.

Yes. On the Auctions page once you have logged in, select User Dashboard under My Account tab. On this page, under “User Panel” and “My info” tab you will be able to edit all email preferences. You can also do this by clicking here.

Please contact help if your name has changed. We will be glad to assist you.

On the Auctions page once you have logged in, select User Dashboard under My Account tab. On this page, under “User Panel” and “My Auctions” tab you will be able to view the auctions you have participated in and under "My Won Auctions" you can view and pay for the auctions you have won.

If you encounter issues logging in, please try a different browser like Google Chrome ,Safari or Mozilla Firefox.

Some Networks/Internet run slower than others. Whereas most emails, some can take minutes or even hours. Sometimes, the mail might be in your spam or junk folder. Please ensure you check those folders and if you have not received the email within 8 hours, please contact help to assist.

You can either register from the homepage via email signup or Facebook signup. You will receive an email with the link to complete the online registration. is currently available only to South African residents.

Delivery times vary for each item that we auction however, most of our items are shipped within two days of paying for the auction item. There will be an email notification sent to let you know as soon as your item has been processed and shipped. Although we don't guarantee a shipping date, most items arrive within 10 days. Please check your email for any notifications. Please send us a HelpRequest if you have not received your product after 14 working days.

For product tracking information, the necessary information about your product’s shipment, including confirmation, processing, actual time of shipment, and the product’s order status will be sent to you via email. You will receive these updates at whatever email you registered with your MOAB account.
If you require further assistance tracking your order, the Helpteam is always close by to assist. If you haven’t received an email update, we recommend you check your Spam folder, as emails can get stuck there. We also recommend that you do this before calling in to the Help Team.

Unfortunately, MOAB does not offer international shipping

Shipping rates will based on the type of product on auction, shipping rates will vary from ZAR 50 to R300. The rates will always be noted on the product page, auction page, and throughout the checkout process.

Replacement- Eligible merchandise is returned and replaced with the same exact merchandise i.e. the product was received damaged, defective, or incorrect.
Please contact help to initiate a return.
Returns as a result ofMOAB error will NOT incur a fee. For returns that are not a result of MOAB error, a fee will apply as defined below. :
Defective: :
An item that is discovered to be defective is eligible for a replacement based on assessment of the MOAB team. :
Damaged: :
All packages are inspected for damage before they ship. Items damaged in transit must be reported immediately. MOAB must be informed of all shipping-related claims within 2 business day of the date of receipt. :
Return Shipping: :
You will be responsible for any return shipping costs. However, if the merchandise is defective, damaged, or the result of’ error, will pay the cost of return shipping (excluding box or packaging material) in the form of Real Bids:
Limitations on Returns: :
Products are no longer eligible for a return after 5 days of delivery date. :
Product Condition: :
Returned merchandise must be in new or unused original condition and include all factory-packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.). The merchandise must be in the original manufacturer box and packaging with UPC, barcode, and serial number intact. Incomplete returns will not be accepted. :
Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for replacement. Products that are returned with a missing or altered UPC or serial number will be returned to the sender. The product serial number must match the serial number in our records. :
Returned merchandise that is lost or damaged during transit is solely the customer’s responsibility. Please save all tracking information and receipts for returned merchandise. :
Exceptions: :
Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned: :
Gift cards:
• • Consumables, including but not limited to recordable media, film, digital memory cards, tapes, batteries, paper, and ink.

"Phishing" or "Spoofing" emails are illegal attempts to obtain confidential information such as passwords or credit card details. Please contact us via the help link if you have been asked in an email or phone call for such confidential data.
Security Measures
The information in your account and in your profile is password protected, so that only you have access to your personal information. Please note that you are not permitted to provide your password to anyone else. will never ask for your password in e-mails that you receive unexpectedly or that you did not request. Please remember to log out of your account and to close your Internet Browser when you leave the site, this is especially important if you use a PC in public locations. At present, this is the safest way to ensure that no one has access to your personal information. We assume no liability for the abuse of login data and passwords used. will never request your password via emails or by the phone. If you do receive an email message or phone call regarding your password, please report the incident via the help link, as it is likely an attempt by an outside party to breach your security.

Never click on a link or download anything from an email you're suspicious of hasthese actions may enable outside parties to illegally obtain your private information. Please forward these emails to us via help link and we will check them out and inform you whether or not they're legitimate.

Payments to MOAB can only be made via the MOAB website, www.motherofallbids.coza. Please don't respond to any other emails or phone call request regarding payments.

Any transactions conducted through our website are secure. Only you see your card details, so it's actually much more secure than using your card in a store.
When you reach the checkout, you'll notice a padlock symbol on your browser bar. Also, the URL will begin with 'HTTPS' instead of 'HTTP'. Both indicate that this is a secure page.
Payment transactions with are always conducted on secure encrypted connection. This SSL connection is verified and provides the highest level of confidence for all transactions on

Any computer that is connected to good internet and has a web browser like Google Chrome, Internet Explorer, Mozilla Firebox can run this site.

Sometimes users report placing a bid that was not recognized by the auction in time to prevent the auction from ending. This is usually caused by internet lag times or data transfer delays between your PC and our servers.
Lag time most commonly occurs when certain parts of the connection are overloaded. This also might occur if you are using a slow Internet connection, or if the connection has been lost.
We're very sorry that the servers did not register your bid in time. Please read the tips below to help understand and minimise this problem:
While bidding, do not simultaneously download or upload large amounts of data (video, audio, software, or other large files) on the Internet. This includes sending or receiving large email attachments.
Make sure there aren't too many people accessing your connection to the internet (i.e. sharing a Wi-Fi network)
Don’t wait until the last second to place a bid. Remember that time will be added to the clock for any last-second bids.
Use the Autobid function.

Downtime is an unforeseeable setback that all online retail companies experience. During such times, users will not be able to place bids in an auction. After the issue is resolved, we will reset any time lost to each affected auction clock so that no users will be left at a disadvantage. Any auctions that ended because of the downtime will be refunded, and nobody will be awarded the item.

AOL sometimes forbids the use of cookies on websites outside of AOL. Therefore, it may not be possible to bid on motherofallbids.coza. Try launching a new browser such as Google Chrome, Mozilla Firefox, or Internet Explorer.

To participate in auctions, your browser must allow for cookies to be stored on your computer. To enable cookie storing on your computer, please find your preferred internet browser below and follow its link for instructions:
Google Chrome
Mozilla Firefox
Internet Explorer